Account Director, Client Strategy

Client Services · New York, New York
Department Client Services
Employment Type Full-Time
Minimum Experience Senior Manager/Supervisor

Who We Are:

AKDM is a leader in delivering digital growth strategies guided by data, analytics, and business intelligence. We work with a range of clients — spanning niche players to industry leaders across e-commerce, financial services, travel, entertainment, and consumer packaged goods.


Inclusivity for our teams is a priority. From DEI training to volunteering, we are on a journey to connect our business goals with values by promoting a culture of equity and access. We are actively seeking candidates that bring diverse perspectives to our team and work with us to build better, more inclusive approaches to work and collaboration.


We are remote for now and are looking to go back into the office sometime in 2022 on a hybrid model.


Main Responsibilities Of The Role

Campaign strategy

  • Proactively advise clients on digital strategy and inform them of new trends in the digital landscape
  • Ensure all campaign planning and execution aligns with client objectives, as well as best practices
  • Ensure campaign performance trends toward client goals, and reporting delivers insightful findings that map back to client objectives
  • Manage the ongoing planning and execution of clients’ campaigns, and ensure that the correct strategies and resources are utilized to deliver against goals

Client engagement

  • Communicate regularly with a range of clients in various industry verticals, as well as internal digital media teams
  • Deliver monthly, quarterly and yearly performance reviews and future strategies / campaign ideas
  • Coordinate, organize and lead client status calls to review relevant deliverables and performance
  • Ensure successful onboarding of new clients and assist in resolving any outstanding client needs

Project and team management

  • Assume complete ownership of project/campaign timelines, serving as the defining resource both internally and externally
  • Develop detailed project plans and work with internal teams to ensure proper resourcing and expectations
  • Streamline cross-team and cross-department internal communication to ensure deadlines are met with client objectives intact


Main Qualities We Look For

  • Strong understanding of the roles that paid media channels like Paid Search, Paid Social, and Display (Acquisition, Prospecting and Remarketing) play in the customer journey, as well as their impact on non-paid channels in the digital ecosystem, such as SEO, Email, and Affiliate
  • Proficiency in marketing and analytics products, such as Google Analytics, Google Ads, Facebook Business Manager, etc.
  • Interest and curiosity to explore data and strong analytical skills to extract trends or insights from data sets
  • Experience and ability to build and present narratives out of data
  • Attention to detail and strong follow-through on action items / tasks


Key Skills And Experience

  • 8+ years of digital agency experience in Client Services / Account Management, Project Management, or Strategy
  • Deep understanding of the role and function of Paid Search, Display, Paid Social, SEO, Email and Affiliate marketing tactics, and how they tie into clients’ broader business context
  • Strong analytical skills with the ability to digest and interpret data across digital media channels to extrapolate relevant findings, and distill them to the most important points
  • Excellent relationship management skills and ability to foster long-term relationships with both clients and team members
  • Excellent working knowledge of major analytics, marketing and social platforms, including Google Analytics, Google Ads, Facebook, TikTok, etc.
  • Excellent project management, campaign management and planning skills
  • Excellent communication and presentation skills, and the ability to adapt to clients’ communication styles
  • Ability to proactively recognize and address client needs, including the need for additional AKDM / marketing services


What We Provide:

  • 100% Health, Dental, and Vision Coverage: We pay the monthly premium for all employees and cover 70% for spouses, partner, and dependents
  • 3% Non-Elective 401k Match: We contribute to your retirement even if you choose not to
  • Unlimited Vacation. On average, AKDM employees take 20+ days of vacation and we encourage each other to take time off as needed
  • Unlimited Sick Days: We want our team to stay healthy and stay home when they need to
  • Holidays: We observe all major holidays and encourage our employers to celebrate their cultural and ethnic traditions without having to take PTO
  • Paid Parental Leave: We provide 12 weeks paid leave for primary and secondary caregivers plus flexibility in case more time is needed
  • Mentorship Program: Mentees receive one-on-one support from the leadership team to receive practical advice and guidance in developing future career goals
  • Flexible work from home policy


What We Value:

At AKDM we believe diversity is essential to crafting digital strategies. We're proud to be an equal opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of race, gender, ethnicity, citizenship, national origin of employees, religion, sexual orientation, age, marital status, disability, veteran status or any other legally protected status.

Thank You

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  • Location
    New York, New York
  • Department
    Client Services
  • Employment Type
    Full-Time
  • Minimum Experience
    Senior Manager/Supervisor